Your purchase confirmation number is not the enrollment key.
Hot Tip: On the "Enrolment options" page, you might have to scroll down to "Self enrolment (Student)" in order to type the enrollment key into the "Enrolment key" entry box.
Recommended Solutions:
- The enrollment key must match exactly as it appears in the e-mail confirmation, including spaces between words. The enrollment key is not the word "exactly".
- Capital letters must be capitalized, and lowercase letters must be in lowercase.
- If you need more visual cues or need to see screenshots, this could help: How to Create a Username, Password and Profile
- If it has been a very long time since you logged into a course, the enrollment key could have been changed.
- If you still need help, please call our office, 415 948 5220.
