Forgot Username or Password

I forgot my Username and/or Password

Please call our office to reset the Username and/or Password.

We can be reached at: 415 948 5220

Never got an enrollment key

I never got an enrollment key.

1. Check your SPAM folder for an email from CVENT. If it isn't there go to the next step.
2. Please sign back into CVENT. Sign in using the same information used when you purchased the ticket.
3. You will see a link to reprint the receipt.

If you prefer, simply call our office and we can email the receipt for you. We can be reached at 415 948 5220

Enrollment key does not work

My enrollment key does not work.

Your purchase confirmation number is not the enrollment key.

Hot Tip: On the "Enrolment options" page, you might have to scroll down to "Self enrolment (Student)" in order to type the enrollment key into the "Enrolment key" entry box.

Recommended Solutions:

1. The enrollment key must match exactly as it appears in the e-mail confirmation, including spaces between words. The enrollment key is not the word "exactly".
2. Capital letters must be capitalized, and lowercase letters must be in lowercase.
3. If you need more visual cues or need to see screenshots, this could help:  How to Create a Username, Password and Profile
4. If it has been a very long time since you logged into a course, the enrollment key could have been changed.
5. If you still need help, please call our office, 415 948 5220. 

Password is not accepted

The course site does not accept my password.

Likely Solution:

1. The Password must match exactly what was provided to your corporate contact.
2. The text format is usually all lower case letters.
3. If you set up your own Password, the Password must match exactly as you originally entered it.
4. If this does not solve the problem please call our office at 415 948 5220 to reset your Username and Password

Username is not accepted

The site does not accept or won't accept the Username I am trying to create.

Likely Cause: It is most likely that the username you want to use has already been selected.

Likely Solution:

1. Select a new Username, perhaps add a unique number after the name.
2. If our office setup your student account, then the Username must match exactly that which was provided to your corporate contact.
3. The text format is usually all lower case letters.
4. If this does not solve the problem please call our office at 415 948 5220 to reset your Username and Password.