I forgot my password (or username)

I forgot my Username and/or Password

Self-Service

There is a "Forgotten your username or password?" link on the login page. 

• You'll have to be able to provide the username or the email address that you entered to setup your user profile. If you enter an incorrect username, or incorrect email address, your profile won't be found and you won't receive an email from our classroom system.  
• Be aware that email and corporate computer systems are not very forgiving, and might prevent you from receiving the password/username email that is sent from the online classroom system. 
• The online classroom system sends out the email once it is requested.  
• And, if you receive the email from our classroom system, you must act within 30 minutes, or the "reset" link will expire. 

We Can Help

Of course, you can always call our office to request a manual reset of the Username and/or Password.

We can be reached at: (415) 948-5220

I was given a Username and Password

Someone assigned me a Username and Password. What should I do?

Do NOT create a new username & password.

If you were given an assigned username & password, please use them, or you will NOT be able to access your course(s). Here are a few more things:

1. Enter your assigned username & password in all LOWER case letters & numbers. 
2. You might have an assigned username/password if: 
1. your company registered you, or 
2. SkillsPlus Intl Inc. assigned them to you. Call us (415 948 5220), or email us (Send email to Allan Dewes) if you're having trouble getting logged-in. 

For even more online help: 

• Getting Started. How to create a Username and Password and Profile in Blackboard | Forgot Username and Password

Create New Username and New Password

Situation:   You weren't assigned a Username with Password, and you aren't exactly sure how to proceed.

Background:  An online course has been purchased, and you need to create a new Username with Password pair before being able to start the course.

Bottomline:   It'll take a couple of extra steps before you can begin the course.

Recommended Steps:

1. You should already be on the learning system login page, otherwise navigate to the learning system login page (click this link)
2. Think of a new Username and new Password. Remember them, you'll need them again. Enter them on the learning system login page, then click the Login button.
3. The "Edit Profile" page appears.  Fill out the required fields, indicated by red text and an asterisk. Then click the "Update Profile" button located at the bottom of the page.
4. The "Profile" page appears. Find the "Home" link (it's at the top left corner of the page, in a breadcrumb trail). Click it.
5. The "Front Page" of the online learning site appears.  Scroll down the page, and locate your course. Click on the name of the course you're going to take.
6. The "Enrollment Key" page appears.  Enter the enrollment key (you get one after paying for the course), then click the "Enroll me" button.  TIP:  Your purchase "confirmation number" is NOT the same as the enrollment key.
7. Voila!  You're ready to start your course.